When we think about older adults we have to think about all the situations that they may encounter, here we will specifically talk about restaurants, in which they should have protocols for different events that they may have when an older adult visits them. An example of this situation may be when a person with an illness that causes memory loss enters the restaurant, the restaurant must have a protocol to follow in case this person does not know where they are or has some other problem.
There are laws that support these people, such as allowing older adults to access a restaurant's toilet for free (ALDF, 2014). Restaurants that are not prepared for these situations may have problems since without a protocol these are complicated to deal with. It is necessary that they be trained to have a good understanding and make good decisions, for this reason it is sought that restaurants have as broad a protocol as possible that covers all the situations in which a PAM may be found.
News. (June 10, 2014) Obtained on October 1, 2020, in: http://www.aldf.gob.mx/comsoc-podran-adultos-mayores-acceder-sanitarios-restaurantes–18237.html
