The AVU-CONECTA model represents a telephone accompaniment to the elderly by corporate volunteers, from a commendable intergenerational work for the emotional crisis that is being experienced worldwide.

13184

Calls made

365500

Minutes of telephone support

843

Number of volunteers

Martha Herrera Gonzalez placeholder image

Global Responsible Business Director for CEMEX

What is AVU CONECTA?

The AVU-CONECTA program represents a accompaniment older people and praiseworthy intergenerational work for the emotional crisis that is being experienced worldwide.

Telephone calls are made thanks to corporate volunteers, who are the promoters of the model and every day they speak to the assigned elderly person and have a moment of telephone interaction, where in addition to generating a conversation with them, they make a daily activity, taking into account relevant elements regarding the specific characteristics of this population segment in order to know their tastes, preferences and lifestyles.

11504

Activities carried out with the elderly

Answered calls

22

Volunteer groups

How does it work?

1

Report an AVUelo Campaign

Daily calls to various elderly people to invite them to the program
2

Online training

Training for corporate volunteers.
650 volunteers have been trained, taking about 42 live online trainings. The largest training has been with Citibanamex, with 150 live attendees.
3

Coordination of CONECTA

They supervise and accompany the matches, seniors-volunteers, throughout the program to finally analyze the results.

Citibanamex Volunteer

Citibanamex Volunteer

1000

Invitation calls

400

Registered seniors

REPORT A FLIGHT

Inside of satisfaction survey carried out on the elderly who finished the program, the following data were obtained:

They are interested in continuing in the program by:

90%

They say that it has been a satisfactory program and that it has had emotional benefits in their life a

100%

CONNECTED TRAINING

Within the category of volunteers, 650 volunteers were trained, having about 42 live online trainings, not counting the massive training that was made to Citibanamex with 150 attendees to the meeting. All this with the aim of professionalizing and explaining the AVU-CONECTA model and thus having a higher percentage of success during the program.

Citibanamex Volunteer

650

Trained volunteers

42

LIVE trainings

Program partners

client
client
client
client
client
client

Testimonials

Among the corporations that have joined the AVU CONECTA program have been:
“

I am infinitely grateful for the care you have for the elderly, as they help us to get ahead in this quarantine, thank you because you pay attention to us, I felt considered and appreciated. Thanks to this program, they made me remember various topics that I had forgotten and the most important thing they put my mind to work. In general, I thank all the volunteers who participate in the program, but especially my volunteer who was very patient and gave part of her time every day. During this time they made me feel better. Thank you very much for taking us into account.

TeachingQualitative indicators
“

At the beginning of this new adventure I was nervous because I did not know who would answer on the other end of the phone or if he would like to talk to me; however, from the first call with Mrs. Angelina there was chemistry. We got to know each other a little more every day and despite the setbacks or activities of both, we always gave ourselves the opportunity and the space to make the call.

RegardsQualitative indicators
“

The calls take too long, since a variety of topics come out and even the previous ones are taken up a bit. However participation is excellent. For the first time, two activities are carried out in one day

“

As for being able to be a volunteer, I am infinitely grateful for the opportunity and as I tell Mrs. Jose that I learn more from her every day and that with each smile I get, she is more than paid for everything.

GratitudeQualitative indicators
“

They are facilitated and he likes the activities of speaking, memory, evoking memories, sharing his points of view, he does not like arithmetic or calculation activities. Thanks to Uriel's advice and company in the activities, your participation is key ok

“

A very accessible elderly person, with a lot of disposition, an activity carried out satisfactorily. Celia is a very nice and intelligent person, her participation was always collaborative and respectful. I learned a lot from her, her conversation was pleasant. He liked to record activities by date, session, title, and the resolution of the activity. Write the questions and answers and mention having a special notebook for the activities, Thanks for the project

“

The performance was very good. Mrs. Arsenia shows a taste for calls and we did an activity of the week according to the manual. She told me that she was very happy and comfortable receiving calls Monday and Friday.

HappinessQualitative indicators
“

It is a strange feeling, it is a strange farewell, I still have a couple of days left, but in a few days I achieved a connection and a friendship with a great person, in addition to meeting many noble people like all of you, excellent start to the week Success in everything you do! And health to all of you and your families.

FriendshipQualitative indicators
“

I feel good, I think we have learned from each other with Mrs. Inocencia; From the annotations I think that it has helped me, to try to improve my attitude with my mother and understand her more since she is also an older adult and I have been treated very well by her, she is a very believer of God and always wishes me the well. Thank you for letting me be part of this experience.

TransformationQualitative indicators
“

My beneficiary has been very kind, respectful, pleasant, and participative. We have both really got on very well, I just want to thank you for the opportunity of this enriching experience, the work that you do is magnificent

RelationsQualitative indicators
“

It was a very beautiful activity, I told Anita everything I like about her as in the family, professional and as a person, who is characterized by being a person with values ​​and which she has projected in all the calls we have had. Anyway, she told me very nice things that it was undoubtedly a good opportunity to meet the 2

ChanceQualitative indicators
“

I feel very happy, I have had a few heavy days at work and that 20-30 minute call makes me disconnect from everything and have fun for a little while. Sofía has been super kind to me, she has done all the activities with enthusiasm and we are very encouraged

ExperienceGraphic Designer, Owl Eyes